Eve Online Privacy Policy

Last Updated: November, 2021

Protecting your privacy is important to Eve Financial, Inc (“Eve”) and our employees. This Privacy Policy (“Policy”) explains how we may collect, use, and disclose information we obtain on the website, through the mobile app or in any other interactions with Eve (“Eve Service”).

“Nonpublic Personal Information” means information about you that we obtain in connection with providing financial products or services to you.  For example, nonpublic personal information includes information regarding your account holder information, account balance or payment history.  

1. How We Collect Your Information

We collect information, including Nonpublic Personal Information when you:

  • register to use the Eve Service;
  • process transactions through your Eve account;
  • connect your social media account(s);
  • use one or all Eve’s services; and
  • communicate with us.

We may also collect nonpublic personal information about you from the following sources:

  • information about your transactions with others;
  • information about your transactions with nonaffiliated third parties;
  • and information we receive from a consumer reporting agency, such as credit bureaus.


Our Security Procedures

We take all necessary steps to safeguard customer information. We restrict access to your personal and account information to only those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to safeguard your nonpublic personal information.

1.1. Creating an Eve Account.

You must register to use the Eve Service. When you choose to create an account, we are required to collect information including your date of birth, social security number, email address and phone number. You may decline to provide this information, however, doing so may prevent you from engaging with and using the Eve Service.

1.2. Using the Eve Service.

We collect information from you as you use the Eve Service; when you initiate a transaction, when you send payments or otherwise engage with or use the Service.

1.3. Customer Support.

We may collect information, including Personal Information from you through your communications with our customer support team.

1.4. Mobile Device Information.

We collect information about the computer or mobile device you use to access our Services which may include the hardware model, operating system and version, unique device identifiers and mobile network information. We may also collect other device identification information for the purposes of detecting and preventing fraud.

1.5. Location Data.

If you have ‘background location’ turned on, the Eve app will, from time to time, tell us about your device’s location even if you are not directly interacting with the application.


When we have location information, we use it to tailor our Services for you and others, like helping reduce card fraud by matching your card activity with your location.

1.6. Cookies, Automatic Data Collection, and Related Technologies.

When you visit any webpage/app provided by Eve, we and third parties that provide certain functionality on the Eve Service may engage, receive, and record information from your use of the Eve Service and server logs from your browser, including your IP address, cookies, and similar technology. This information is used for security purposes to authenticate your identity and improve the quality of our services, such as storing your account preferences. 


Cookies are commonly used on websites and do not harm your system. By configuring your preferences or options in your browser, you determine if and how a cookie will be accepted. Most browsers allow you to block and delete cookies; however, by blocking cookies on our site, it may impact the services we provide you.

2. How We Use Your Information

We use the information we collect, including Personal Information to:

  • Facilitate and improve the Eve Service; and communicate with you.
  • Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations
  • Verify your identity and prevent fraud;
  • Monitor and analyze trends, usage, and activities in connection with our Services;
2.1. Internal and Service-Related Usage.

We use information, including Personal Information, for internal and service-related purposes and may provide it to third parties to allow us to facilitate the Eve Service. We may use and retain any data we collect to provide and improve our services.

2.2. Communications.

We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance. We may store your email address, your message, and our response for quality assurance.  We may also do this to meet legal and regulatory requirements.

2.3. Marketing.

We do not rent, sell, or share Personal Information about you with other individuals or non-affiliated companies for their direct marketing purposes, unless we have your permission. We also do not provide any Personal Information to any third-party ad networks. We may use your Personal Information and other information to communicate with you by email to provide you with information and services we think may be of interest to you. 

2.4. Aggregate Data.

We may cleanse and aggregate data collected through the Eve Service and use it for any purpose. We do not consider information that has been cleansed to be Personal Information.

We may share your information, including cleansed Personal Information:

  • with our third-party service providers;
  • to comply with legal obligations;
  • to protect and defend our rights and property; and
  • with your permission.
3. How We May Disclose Your Information

We are permitted under law to disclose nonpublic information about you to other third parties in certain circumstances. For example, we may disclose nonpublic information about you to third parties to assist us in servicing your account with us. We do not disclose any nonpublic personal information about you to anyone, except as permitted by law.


If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.

3.1. Vendors and Service Providers.

We may share any information we receive with vendors and service providers retained in connection with the provision of the Eve Service.

3.2. As Required By Law and Similar Disclosures.

We may disclose your personal Information, other account information, and content if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect yours', ours' or others' rights, property, or safety.

3.3. Merger, Sale, or Other Asset Transfers.

If we are involved in a merger, acquisition, reorganization, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information. 

4. Security of Your Information

We take steps to ensure that your information is treated securely and in accordance with this Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.


By using the Eve Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Eve Service. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on the Eve Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at support@eve.co.

5. Links to Third Party Services

The Eve Services may allow you to access third party services to provide information about you, including Personal Information, to the Eve Service. This Policy applies only to the information collected by the Eve Service. When logging into a third party service or following a link to third party websites from the Eve Service, please be aware that the privacy practices of those services may differ. We encourage you to carefully read the privacy policy for each website you visit. We are not responsible for the privacy policies or practices of linked third party sites or services.


Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product(s) or service(s) you have with us. This information can include:

- Social Security number
- Account balances and Transaction history
- Employment Information and Assets
- Credit and Payment Information

When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Eve chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Eve share? Can you limit this sharing?
For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes — information about your transactions and experiences No We don’t share
For our affiliates' everyday business purposes — information about your creditworthiness No We don’t share
For our affiliates to market to you No We don’t share
For nonaffiliates to market to you No We don’t share
Questions? Please call us at 800-580-3916 or email us at
Who we are
Who is providing this notice? This notice is being provided on behalf of Eve Financial, Inc. (“Eve”)
What we do
How does Eve protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Eve collect my personal information? We collect your personal information, for example, when you..

- Open an account or provide account information
- Process transactions through your Eve account
- Give us your contact information
- Use your Eve credit card and make payments from associated accounts

We may also collect your personal information from other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only

- sharing for affiliates' everyday business purposes—information about your creditworthiness
- affiliates from using your information to market to you
- sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

Eve has no affiliates
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

- Eve does not share with nonaffiliates so they can market to you.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

- Eve does not Jointly Market.
Other important information
California Residents Only: We will not share information we collect about you with nonaffiliates, except as permitted by law, including, for example, with your consent or to provide financial services you have requested.